Refund Policy

Last updated: 09/10/2026

Our 30-day money-back guarantee

If Rituo isn't right for you, tell us within 30 days of delivery and we'll refund the price you paid for your order. Email support@rituo.co.uk with your order number. We'll confirm the refund and let you know if we need anything sent back.

Your statutory cancellation rights

If you are a consumer buying from us online, you also have a legal right to cancel your order within 14 days of the day you receive your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Our 30-day guarantee is in addition to this right and does not affect it. To cancel, email support@rituo.co.uk with your order number and a clear statement that you wish to cancel.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as ordered, contact us at support@rituo.co.uk with your order number and photographs where possible. We will send a replacement or give you a refund. Nothing in this policy affects your rights under the Consumer Rights Act 2015.

How refunds are paid

We refund to the original payment method, without undue delay and no later than 14 days after we agree your refund.

Subscriptions

You can change or cancel a subscription at any time using the link in your order confirmation emails. To avoid being charged for the next delivery, cancel before your renewal date. Each subscription sends one blend, so cancelling one subscription does not affect any others you hold.

Safety

If you experience an adverse reaction, stop taking the product and speak to your GP. Please also see our Supplement & Health Disclaimer.

Contact us

Rituo Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE. Email: support@rituo.co.uk