Shipping Policy

Last updated: 22/07/26

Thank you for shopping with Rituo. Everything below explains how and when we send your order out, what it costs, and what happens if something goes wrong.

Where we ship

We currently ship to addresses within the United Kingdom only, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands. We are unable to deliver to addresses outside the UK at this time.

Delivery cost

Delivery is free on all orders, with no minimum spend. The price you see at checkout is the price you pay. Delivery still costs Rituo.

Processing and dispatch

Orders are processed MONDAY TO FRIDAY, excluding bank holidays.

Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed after that time, or at weekends and on bank holidays, are dispatched on the next working day.

During busy periods, sales and product launches, dispatch may take up to 1 to 2 working days. If there is likely to be a longer delay, we will contact you by email.

Please note that delivery timescales below begin from the point of dispatch, not from when the order is placed.

Delivery options and timescales

All orders are sent with Royal Mail Tracked, which includes tracking from dispatch to delivery.

These timescales are estimates provided by Royal Mail and are not guaranteed. Royal Mail aims to deliver Tracked 24 items the next working day and Tracked 48 items within two to three working days, but delivery can occasionally take longer, particularly to remote areas, during peak periods, or in the event of adverse weather or service disruption.

Working days are Monday to Friday, plus Saturdays where Royal Mail operates a delivery, and exclude bank holidays.

In line with your statutory rights, we will deliver your order within 30 days of purchase unless we have agreed otherwise with you.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number. You can track your parcel at royalmail.com/track-your-item.

Please allow up to 24 hours for tracking information to update after dispatch.

Delivery of your parcel

Royal Mail may deliver your parcel through the letterbox, hand it to you or someone at the address, leave it with a neighbour, or leave it in a nominated safe place. Details of what happened will be recorded on the tracking.

If nobody is available and the parcel cannot be left safely, Royal Mail will leave a "Something for you" card so you can rearrange delivery or collect the item from your local delivery office. Items are usually held for 18 calendar days before being returned to us.

You can also manage deliveries directly with Royal Mail using their Redelivery service or by signing up for a Royal Mail account.

Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order. If you spot a mistake, contact us at support@rituo.co.uk as soon as possible and we will correct it if the order has not yet been dispatched.

We cannot be held responsible for orders delayed, returned or lost because an incorrect or incomplete address was supplied. If a parcel is returned to us for this reason, we will contact you to arrange redelivery, which may be chargeable.

Delayed parcels

If your parcel has not arrived within the estimated timescale, please first check the tracking and with your neighbours, and look for a "Something for you" card.

Royal Mail asks that we allow 10 working days from the due delivery date before an item can be treated as lost. If your parcel has still not arrived after this point, please contact us at support@rituo.co.uk with your order number and we will investigate and put things right.

Lost or damaged parcels

If your order arrives damaged, please contact us within 7 days of delivery at support@rituo.co.uk, including your order number and photographs of the damage to both the item and the packaging. This helps us resolve the matter with Royal Mail.

Where an order is confirmed as lost or damaged in transit, we will send a replacement or issue a full refund. Nothing in this policy affects your statutory rights.

Returns

We do not operate a returns policy.

Contact us

If you have any questions about this shipping policy, please contact us at support@rituo.co.uk